How to Review Carolina Designs

How to Review Carolina Designs

Thank you for considering sharing your experience with Carolina Designs Realty!

Your review helps other guests deciding which company or property to choose for their next vacation. On behalf of the Carolina Designs family, thank you for trusting us with your Outer Banks vacation, and we hope to see you again soon at the beach!

Review us on Google

Review us on Facebook

Carolina Designs Staff

Housekeeping and Inspector Training

Digital Orientation
Training for Housekeepers and Inspectors

Welcome to our digital housekeeping and inspectors training! We are looking forward to welcoming you to the Carolina Designs Team. Depending on which position you have been hired for, please click on either “Housekeeping” or “Inspectors” below and follow the directions. These are best viewed on a desktop computer if possible.

Your safety is our #1 priority. In each section, you will find our updated procedures related to Covid-19.

After the orientation there is a short quiz, which lets us know that you have completed the training. We will be in touch with you individually to discuss your schedule after you have completed the orientation.

Please do not hesitate to reach out if you have any questions.

Casey Kellum, Housekeeping Manager – casey.kellum@carolinadesigns.com
Dawn Tillett, Head of Inspections – dawn.tillett@carolinadesigns.com

Thank you!

Housekeeping
Inspectors
Housekeeping

Instructions for Housekeeping Orientation:

1. Watch the two housekeeping videos below. A copy of the slideshow is available upon request.

2. Review the documents "All Staff Safety Protocol During Covid-19" and "Housekeeping Guidelines during Covid-19"

3. A contactless system has been put in place for picking up supplies at our Harbinger office. Familiarize yourself with the two documents below about drive-through guidelines.

4. Final step: take the very short quiz at the bottom of this page! Once you finish the quiz, we know you've completed the training and will be in touch about your schedule. A $10 Walmart gift card will be waiting for you when you come to our office.

Questions? We're here to help! Contact our Housekeeping Manager Casey at casey.kellum@carolinadesigns.com


Documents

Housekeeping Drive Though Guidelines

Housekeeping Drive Through Layout

Housekeeping Guideline During Covid-19

All Staff Safety Protocol During Covid-19


Videos

Carolina Designs Housekeeping Training Part 1

Carolina Designs Housekeeping Training Part 2


Quizzes

Take Housekeeping Quiz

Inspectors

Instructions for Inspectors Orientation:

1. Review the slideshow below

2. Review the documents "All Staff Safety Protocol During Covid-19" and "Housekeeping Guidelines during Covid-19" so you are aware of our updated protocols

3. Final step: take the very short quiz at the bottom of this page! Once you finish the quiz, we know you've completed the training and will be in touch about your schedule. A $10 Walmart gift card will be waiting for you when you come to our office.

Questions? We're here to help! Contact Dawn, our Head of Inspections, at dawn.tillett@carolinadesigns.com.


Documents

All Staff Safety Protocol During Covid-19

Housekeeping Guideline During Covid-19


Google Slides Presentation


Quiz

Take Inspector Quiz

Enhanced COVID-19 Protocols

Enhanced Protocols for COVID-19

Our in-house Housekeeping Department will be taking extra precautions to properly sanitize the home prior to your arrival. We encourage you to continue following the CDC guidelines, including frequent hand-washing and sanitizing of high-touch areas.

Sanitizing:

We are adding to our already high cleaning standards, focusing additional attention on high-touch surfaces, including but not limited to: doorknobs, keyless entry pad, light switches, TV remotes, stair handrails, cabinet drawer pulls, appliance handles such as fridge, microwave, & oven, laundry machines, washer/dryer knobs, and thermostats. Cloth furniture will be misted with sanitizer. All hard surfaces, kitchens, and bathrooms will be thoroughly sanitized. Please note that throw pillows, decor items, board games, etc. may be removed from the home to cut down on items to be be sanitized between guests.

 

Check-In and Check-Out

In order to implement additional cleaning protocols, check-in time is now 5:00 p.m. However, you will be notified if your house is ready early. We will not be able to accommodate early check-in or late check-out requests.

 

Bedding

Beds will be made with freshly laundered sheets and pillowcases. Pillows, mattress pads, and comforters will be misted with sanitizing product. We recommend bringing your own comforter — however, in-house comforters will be misted with sanitizing product, folded, and placed in the closet of each room if you choose to use them.

 

Sheets & Towels:

Our sheets and towels are cleaned at a commercial facility following the process below:

A.) Pre-Rinse and Soaking: This is achieved in the first module of the Continuous Batch Washer, later referred to as CBW. This water is a standing bath and is isolated from the rest of the CBW and is drained. The heaviest of soil is removed here.

B.) Conditioning and Washing: These are accomplished in the next four to five compartments. Proper water chemistry is achieved to remove and suspend solids. Counter flow or bath exchanges are used to separate the suspended soils from the cleaned products.

C.) Bleaching: Occurs immediately behind washing. This is accomplished with Sodium Hypochlorite and Hydrogen Peroxide at temperatures ranging from 150-160 F.

D.) Rinsing and pH Correction: The last step done in the cleanest of water to establish close to skin pH conditions.

E.) Drying/Ironing of all items are last steps of finishing process. During these processes, items are exposed to temperatures in excess of 350 F.

 

Pools and Spas

The Center for Disease Control states that “There is no evidence that the virus that causes COVID-19 can be spread to people through the water in pools, hot tubs, spas, or water play areas. Proper operation and maintenance (including disinfection with chlorine and bromine) of these facilities should inactivate the virus in the water.” All of our pool vendors are certified, and chemical checks are performed regularly.

 

Social Distancing:

Our field staff has been advised to adhere to social distancing protocols and maintain a 6 ft distance at all times. If you require housekeeping or maintenance services, our staff will likely be wearing protective wear such as masks and gloves, and will maintain six feet distance at all times for everyone’s safety. Many of the vendors Carolina Designs Realty works with are following the same practices as our in-house staff. We encourage you to sanitize after each visiting technician and vendor. Our offices will be closed to all non-employees, but we will be happy to assist you over the phone.