Information About Your Reservation
Thank you for reserving your vacation home with Carolina Designs Realty!
Your keyless code for entry into your vacation home was sent to your email address, as well as your home’s address, and trash schedule. If you do not see it, please check your junk folder and add us to your safe sender list.
If your home is ready for you prior to the designated check-in time, you will receive an early access code via email. The early access code is strictly used to enter the home prior to the designated check-in time. After the designated check-in time has passed, you will need to use your assigned keyless access code to unlock the house. If you’d like to have a text message sent to your phone when your home is ready for you, please contact our office.
Important Covid-19 Information
Safety is our #1 priority. Please familiarize yourself with our enhanced protocols. Notable changes include:
5:00 pm check-in time.
Please do not go to the home, park in the driveway, or drop off personal items before check-in time
New bedding procedures. Beds will be made with freshly laundered sheets and pillowcases. Pillows, mattress pads, and comforters will be misted with sanitizing product.
The expectation is that visitors will familiarize themselves with local ordinances and continue to follow common-sense guidelines like frequent hand washing and social distancing, just as you would at home. We will leave a bottle of our sanitizing spray for your use.
Please assist us by doing your part: take out the trash the night before pick up and keep the property clean during your stay.
For information from our local government, including mask recommendations, please visit the Dare County Emergency Management website.
Check-in is at 5:00 pm, and Check-out is at 10:00 am. Your check-in packet is located on the kitchen counter of your vacation home. You will receive an e-mail on the day of arrival when your home is ready for occupancy. Other group members may also receive direct notification by providing their contact information here.
If you, or others in your party, would like a text notification when your home is ready; please give us a call (800-368-3825) prior to check-in.
As our housekeeping and maintenance staff are working to prepare the home for you, we kindly request that you do not access the property, including the driveway or the pool area, until the home is released. If you have a pool or hot tub, please note that they are serviced by a third-party vendor, no later than 6pm day of check-in, and a chemical check is performed mid-week. The pool and spa may not yet be serviced at the time the home is released. This is often the case if the home is released early.Keyless Entry Operation
View an image of our Keyless Entry locks here.
1. Firmly place the palm of your hand on the keypad (BLACK GLASS) portion of the lock to illuminate the keypad
2. Enter your code followed by the asterisk (*) or check mark (✔) key – whichever icon you see on the bottom left of your keypad
3. When the code is accepted the locking mechanism will activate and the lock will open. You must manually lock the door behind you after entering.
1. When leaving your home, remember to shut the door completely.
2. Activate the lock by touching the keypad with the palm of your hand.
3. This causes the locking mechanism to activate and the door to lock.
Problems with Keyless Entry?
1. Review the information provided here, and retry the above procedure.
2. Double check the code you entered with the code provided.
3. If the problem persists, please call 800-368-3825 (For after-hours emergencies only, please call 252-202-4964).
Trash Pick Up Schedule
It is important to put cans out the night before unless noted that you have roll out service. Trash service can come very early in the morning, so it is important to roll them out the night before. Please roll the cans back to the house once collected. If you are unsure of your home’s location, please check your email for your home’s specific trash day(s). This information will also be on your check-in packet when you arrive at the home. Pick up days are listed below:
Recyclables Monday if cans are provided.
Kill Devil Hills
Recyclables Monday if cans are provided.
Cans must be placed between the street and the bike path the night before pickup.
If your group departs before 10 AM on check-out day, please notify us at checkout.carolinadesigns.com so we can begin the sanitation process.
Check out time is 10:00 am and your keyless entry code will expire at that time.
Please remember to:
1. Load and start the dishwasher(s).
2. Do not remove sheets, leave beds unmade and towels on bathroom floor.
3. Remove your trash from the home. Please note: all trash must be placed in cans.
4. Leave the house and outside areas in a tidy condition, with all trash and personal belongings removed.
5. Close and lock all windows and doors.
Rebooking for next year? Please call our office before noon EST on the Monday after your departure to check on rates and availability.
If you wish to rebook this home for next year, and the property has 9 bedrooms or less, please call our office before noon EST on the Monday after your departure to reserve. After 12:00 pm on Monday, the property will be released from a courtesy hold. Please note that 10+ bedroom homes are not available for this first right of refusal policy.
Pool and Spa – Please observe all posted rules. Please shower before and after using the hot tub. Do not remove the chlorine floater from the hot tub. The pool vendor may ask you to vacate the pool area during the mid-week chemical check. Avoid staying in the hot tub for extended periods of time (over 15 minutes). Children under 12, elderly persons, and those with health issues should not use the hot tub. Please note that children have an increased risk of skin irritation from hot tub use.
Beach – Follow safety guidelines at the beach. All beach equipment (including tents and chairs) must be removed each night or may be subject to removal by town.
Fireworks – All fireworks are strictly prohibited in or around homes managed by Carolina Designs Realty. North Carolina prohibits the possession of any pyrotechnics which launch or propel into the air.
Security – Just as you would at home, please remember to lock your cars when unattended and secure your vacation house when going out or before retiring in the evenings.
Parking – There is NO street parking on the Outer Banks, so always park on the driveway and not in the grass or on the side of the road. Please observe all posted subdivision parking rules. Many restrictions exist for trailers and golf carts, so please check with our office for specifics prior to arrival.
Elevators – For safety reasons, children must be accompanied by an adult when on elevators and should not be left unattended near elevators. Elevators are mainly used to assist guests unable to climb stairs. For the elevator to operate, interior and exterior doors on all levels must be firmly shut.
Thank you in advance for caring for this home. Smoking is NOT permitted in any of our vacation homes. We ask that you please pick up after your pets, park only at your rental home (not in common areas) and please do not tamper with electronic wiring. Most homes in this area are on fragile septic systems, and for that reason most do not have garbage disposals. Please be careful not to allow food down the drains, and please flush only toilet paper. Over occupying the property is strictly forbidden — no cots or air mattresses are allowed.
Please obey all local ordinances and be advised that excessive noise and/or abuse to your vacation home may result in termination of your rental contract. Most towns restrict noise levels by 11 pm.
Each of Our Homes Provide
Complimentary wireless internet access
Fully-equipped kitchen with dishwasher
Telephone (unless noted in the description)
Cable TV or Streaming Service
Outdoor shower (some not enclosed)
A starter supply of sanitizing solution, detergents, paper products and specialty coffee
Suggested “Sea Supplies” to Bring
Coffee filters (flat bottom)
Salt, pepper and spices
In the summer, Outer Banks traffic can be very heavy on Saturdays and Sundays. Saturday traffic can be extremely heavy from 12 to 6 pm. For those renting homes in Kill Devil Hills or Nags Head, you might want to consider the alternate route through Edenton, NC.For More Information on the Outer Banks
Visit our website for additional area information from Carolina Designs. The Outer Banks Visitor’s Bureau is another great resource for Outer Banks events and activities.
For your convenience we have an after-hours number for extreme emergencies only: 252-202-4964
Cleaning & Service
If you need any assistance during your stay, please email email@example.com or call 800-368-3825. Our office is open from 9:00 am to 5:00 pm daily, and we have an after-hours emergency service number, 252-202-4964, for use in extreme emergencies only .House Tips for High Temperatures
The refrigerator in your rental home may require a period of 24 hours after your arrival to reach and maintain a normal temperature. This is due to temperature destabilization which occurs from unloading, cleaning and reloading the unit with groceries on changeover day, especially on hot days. To ensure proper operation, please keep doors closed as much as possible, set all temperature dials on ‘medium’ and do not block the vent which provides cold air from the freezer to the refrigerator. Setting the dials above ‘medium’ could cause the unit to enter auto-defrost mode and shut down.
Did you know that a perfectly functioning air conditioning unit can only keep the top level of a home approximately 20 degrees cooler than the outside heat index? To best maintain temperatures in your home, please keep doors and windows closed, and close blinds or curtains on the top level during the hottest part of the day. Please do not turn the air conditioning units down below 68 degrees as this could cause the units to freeze and stop working altogether.