Housekeeping and Inspector Training

Digital Orientation
Training for Housekeepers and Inspectors

Welcome to our digital housekeeping and inspectors training! We are looking forward to welcoming you to the Carolina Designs Team. Depending on which position you have been hired for, please click on either “Housekeeping” or “Inspectors” below and follow the directions. These are best viewed on a desktop computer if possible.

Your safety is our #1 priority. In each section, you will find our updated procedures related to Covid-19.

After the orientation there is a short quiz, which lets us know that you have completed the training. We will be in touch with you individually to discuss your schedule after you have completed the orientation.

Please do not hesitate to reach out if you have any questions.

Casey Kellum, Housekeeping Manager –
Dawn Tillett, Head of Inspections –

Thank you!


Instructions for Housekeeping Orientation:

1. Watch the two housekeeping videos below. A copy of the slideshow is available upon request.

2. Review the documents "All Staff Safety Protocol During Covid-19" and "Housekeeping Guidelines during Covid-19"

3. A contactless system has been put in place for picking up supplies at our Harbinger office. Familiarize yourself with the two documents below about drive-through guidelines.

4. Final step: take the very short quiz at the bottom of this page! Once you finish the quiz, we know you've completed the training and will be in touch about your schedule. A $10 Walmart gift card will be waiting for you when you come to our office.

Questions? We're here to help! Contact our Housekeeping Manager Casey at


Housekeeping Drive Though Guidelines

Housekeeping Drive Through Layout

Housekeeping Guideline During Covid-19

All Staff Safety Protocol During Covid-19


Carolina Designs Housekeeping Training Part 1

Carolina Designs Housekeeping Training Part 2


Take Housekeeping Quiz


Instructions for Inspectors Orientation:

1. Review the slideshow below

2. Review the documents "All Staff Safety Protocol During Covid-19" and "Housekeeping Guidelines during Covid-19" so you are aware of our updated protocols

3. Final step: take the very short quiz at the bottom of this page! Once you finish the quiz, we know you've completed the training and will be in touch about your schedule. A $10 Walmart gift card will be waiting for you when you come to our office.

Questions? We're here to help! Contact Dawn, our Head of Inspections, at


All Staff Safety Protocol During Covid-19

Housekeeping Guideline During Covid-19

Google Slides Presentation


Take Inspector Quiz

Enhanced COVID-19 Protocols

Enhanced Protocols for COVID-19

Our in-house Housekeeping Department will be taking extra precautions to properly sanitize the home prior to your arrival. We encourage you to continue following the CDC guidelines, including frequent hand-washing and sanitizing of high-touch areas.


We are adding to our already high cleaning standards, focusing additional attention on high-touch surfaces, including but not limited to: doorknobs, keyless entry pad, light switches, TV remotes, stair handrails, cabinet drawer pulls, appliance handles such as fridge, microwave, & oven, laundry machines, washer/dryer knobs, and thermostats. Cloth furniture will be misted with sanitizer. All hard surfaces, kitchens, and bathrooms will be thoroughly sanitized. Please note that throw pillows, decor items, board games, etc. may be removed from the home to cut down on items to be be sanitized between guests.

Check-In and Check-Out

In order to implement additional cleaning protocols, check-in time is now 5:00 p.m. However, you will be notified if your house is ready early. We will not be able to accommodate early check-in or late check-out requests.


Beds will be made with freshly laundered sheets and pillowcases. Pillows, mattress pads, and comforters will be misted with sanitizing product. We recommend bringing your own comforter — however, in-house comforters will be misted with sanitizing product, folded, and placed in the closet of each room if you choose to use them.

Sheets & Towels:

Our sheets and towels are cleaned at a commercial facility following the process below:

A.) Pre-Rinse and Soaking: This is achieved in the first module of the Continuous Batch Washer, later referred to as CBW. This water is a standing bath and is isolated from the rest of the CBW and is drained. The heaviest of soil is removed here.

B.) Conditioning and Washing: These are accomplished in the next four to five compartments. Proper water chemistry is achieved to remove and suspend solids. Counter flow or bath exchanges are used to separate the suspended soils from the cleaned products.

C.) Bleaching: Occurs immediately behind washing. This is accomplished with Sodium Hypochlorite and Hydrogen Peroxide at temperatures ranging from 150-160 F.

D.) Rinsing and pH Correction: The last step done in the cleanest of water to establish close to skin pH conditions.

E.) Drying/Ironing of all items are last steps of finishing process. During these processes, items are exposed to temperatures in excess of 350 F.

Pools and Spas

The Center for Disease Control states that “There is no evidence that the virus that causes COVID-19 can be spread to people through the water in pools, hot tubs, spas, or water play areas. Proper operation and maintenance (including disinfection with chlorine and bromine) of these facilities should inactivate the virus in the water.” All of our pool vendors are certified, and chemical checks are performed regularly.

Social Distancing:

Our field staff has been advised to adhere to social distancing protocols and maintain a 6 ft distance at all times. If you require housekeeping or maintenance services, our staff will likely be wearing protective wear such as masks and gloves, and will maintain six feet distance at all times for everyone’s safety. Many of the vendors Carolina Designs Realty works with are following the same practices as our in-house staff. We encourage you to sanitize after each visiting technician and vendor. Our offices will be closed to all non-employees, but we will be happy to assist you over the phone.

Community Amenities

Please note that community amenities such as pools and clubhouses that would usually be open during your stay may not be available or may have limited hours and occupancy due to their own increased protocols. These amenities are individually managed and their details are subject to change.

Zoom Virtual Backgrounds

Zoom Virtual Backgrounds

If you use Zoom to stay connected to friends and family or for work, try out these virtual backgrounds!

Click an image to zoom in. After that, right click it, save it, and you’ve got a great new Zoom background to remind you of the OBX.

If you have any trouble, check out these instructions from Zoom.

Printable Coloring Pages

Printable OBX Coloring Pages

Click on a coloring page to zoom in. Then simply right-click it, save it, and print it for coloring!

OBX Beachcombing & Shell Guide

OBX Beachcombing & Shell Guide

Hand holding a scallop shell

Beachcombing is one of our favorite things to do.

Who doesn’t love free souvenirs from the sea? This guide provides images of shells and other items found on the beaches of Corolla, Duck, Southern Shores, Kitty Hawk, Kill Devil Hills, and Nags Head.

Where is the best place to find shells on the Outer Banks?
Weather, currents, and our shoreline are constantly changing, so you never know quite where the best shell beds will be day-to-day. If you aren’t having luck at your nearest beach access, give a different one a try! There are many public beach accesses to choose from.

When is the best time to go shelling?
Beachcombing is in-season all year round. If you’re an early riser, head to the shore for sunrise. Some great shells may have washed up overnight, plus there’s nothing quite like watching the sun rise over the Atlantic. (This is also a common time of day to spot dolphins swimming offshore!) It’s also helpful to follow the tides. Low tide is the ideal time to beachcomb, before the water rises to cover what the waves brought onto the sand.

Scotch Bonnet Shells

Scotch Bonnets

Scotch Bonnets are the official North Carolina state seashell! The shell is grown by a type of sea snail and can be 2-4 inches on the longest side. They can be shades of brown, yellow, and orange.

Quahog Shells

Ocean Quahogs

Ocean Quahog shells are hinged clam shells, but it’s rare to find the two sides still attached once they wash up on the beach. These are thick shells that tend to have a white interior with a purple rim, but some have no purple coloring at all. The oldest living animal on the planet was a quahog at 507 years old!

Broken Pieces of Quahog Shells

Broken Pieces of Ocean Quahogs

When quahog shells break up into pieces, it can expose more of the purple coloring commonly found in the deeper layers of the shell. Over time these pieces become worn and smooth. White and purple quahog pieces were used by Native Americans to create wampum beads, which were used at currency.

Cockle Shells

Atlantic Giant Cockles

Cockles are radially-ribbed hinged clam shells, but it is uncommon to find the two sides still hinged together on Outer Banks beaches. Atlantic Giant Cockles range in size from about a half inch to six inches at their widest part. They are usually off-white with brown and red markings, and their interior is commonly smooth and pink.

Scallop Shells


Scallops are clam shells, and they can be found in a wide variety of colors on the Outer Banks. They are typically about three inches at their widest width and are radially-ribbed with “ears” sticking out slightly on either side of their base where the hinge would be. It isn’t common to find the two sides still hinged together on the beach.

Coquina Shells


Coquinas are small hinged clam shells that grow to be smaller than an inch. You can find these on Outer Banks beaches at the tide line with both sides still held together by the delicate hinge, which give them a butterfly-like shape. They are typically white on both sides. The interior can have tinges of purple and yellow.

Whelk Shells


A variety of Whelks are sea snails. A variety of whelk shells can be found on Outer Banks beaches, but the knobbed whelk and lightning whelk are the most common. Lightning whelk shells have their opening on the left side, and knobbed whelks have their opening on the right side. These sprial shells can be found in a variety of sizes.

Clam Shells

Atlantic Surf Clams

Atlantic Surf Clams are hinged clam shells that are usually white, gray, yellow, and brown. They can grow to be nearly 9 inches, but it’s very rare to find them that large.

Mussel Shells


Mussel shells are wedge-shaped, hinged, and are typically black and dark blue or purple. It’s common to find these shells still hinged on the beach at the tide line.

Ark Shells

Ark Clams

Ark Clams are thick, hinged shells with radial ridges. They can be found in a wide variety of colors on the Outer Banks, but white and gray are the most common.

Oyster Shells


Oyster shells are usually teardrop-shaped but can be found in other more freeform shapes as well. They’re comprised of many layers depending on how old they are.


Sea Star

Sea Stars (or starfish) found on the Outer Banks have five tapered arms, also called rays, radiating out from their body. Sea stars are a wonderful beachcombing find, but they should not be taken out of the water or picked up from the sand if at all soft or limp — they could still be alive and are very fragile animals. Once dead, sea stars are dry and stiff.

Moon Snail Shells

Shark Eye Moon Snails

Shark Eye Moon Snail shells can be 5 inches at their widest point. They are smooth, spiral-shaped, spherical shells found in a variety of color ranging from brown to blue-gray.

Two Disc Dosinia Seashells

Disk Dosinias

Disk Dosinias are white, flat hinged clam shells. They can be about 3 inches wide.

Baby's Ear Moon Snail Shells

Baby’s Ear Moon Snails

Baby’s Ear Moon Snails have thin and fragile shells. They have a flattened spiral shape that resembles…and ear! They are typically white, yellow, brown, or gray.

Razor Seashells

Razor Clams

Razor Clam shells are smooth and delicate with a hinge on their long side. They can be up to 9 inches long and resemble the shape of a straight-razor.

Sand Dollar

Sand Dollar

Sand Dollars found on Outer Banks beaches are flat discs that can be about 1 to 4 inches at their widest point, and they have a flower-like shape in the center of their body. Sand dollars are brittle, fragile, and white from sun-bleaching. If you find a sand dollar that is a darker color and has fur-like growth on it, it may still be alive and should not be handled.



Driftwood is simply worn pieces of wood that have washed up on the shore. Salt water and wave action lighten and smooth the wood over time, removing any bark.

Sea Glass

Sea Glass

Sea glass comes from glass objects that made their way into the ocean, broke up, and eroded to small smooth pieces over time. The most common colors that wash up on the Outer Banks are white, amber, and green. Learn more about Outer Banks sea glass on our blog.



Fulgurite is sand and sediment fused together by lightning strikes! These pieces of petrified lightning are often mistaken for concrete because of their color (often gray on the Outer Banks) and odd shapes. Although they may not look like much from the outside, they’re usually hollow, and the inside is smooth glass.

3 Skate Egg Cases

Skate & Ray Egg Cases

Skate and Egg Cases, often called “mermaid purses” are black capsules with two skinny tendrils at the top and bottom.

We’d love to see your beachcombing finds!

Tag us in your shell photos on Instagram or send them to us on Facebook.
If you’re feeling creative, we’re always sharing new shell display and DIY ideas on Pinterest.