Our in-house Housekeeping Department will be taking extra precautions to properly sanitize the home prior to your arrival. We encourage you to continue following the CDC guidelines, including frequent hand-washing and sanitizing of high-touch areas.
We are adding to our already high cleaning standards, focusing additional attention on high-touch surfaces, including but not limited to: doorknobs, keyless entry pad, light switches, TV remotes, stair handrails, cabinet drawer pulls, appliance handles such as fridge, microwave, & oven, laundry machines, washer/dryer knobs, and thermostats. Cloth furniture will be misted with sanitizer. All hard surfaces, kitchens, and bathrooms will be thoroughly sanitized. Please note that throw pillows, decor items, board games, etc. may be removed from the home to cut down on items to be be sanitized between guests.
Check-In and Check-Out
In order to implement additional cleaning protocols, check-in time is now 5:00 p.m. However, you will be notified if your house is ready early. We will not be able to accommodate early check-in or late check-out requests.
Beds will be made with freshly laundered sheets and pillowcases. Pillows, mattress pads, and comforters will be misted with sanitizing product. We recommend bringing your own comforter — however, in-house comforters will be misted with sanitizing product, folded, and placed in the closet of each room if you choose to use them.
Sheets & Towels:
Our sheets and towels are cleaned at a commercial facility following the process below:
A.) Pre-Rinse and Soaking: This is achieved in the first module of the Continuous Batch Washer, later referred to as CBW. This water is a standing bath and is isolated from the rest of the CBW and is drained. The heaviest of soil is removed here.
B.) Conditioning and Washing: These are accomplished in the next four to five compartments. Proper water chemistry is achieved to remove and suspend solids. Counter flow or bath exchanges are used to separate the suspended soils from the cleaned products.
C.) Bleaching: Occurs immediately behind washing. This is accomplished with Sodium Hypochlorite and Hydrogen Peroxide at temperatures ranging from 150-160 F.
D.) Rinsing and pH Correction: The last step done in the cleanest of water to establish close to skin pH conditions.
E.) Drying/Ironing of all items are last steps of finishing process. During these processes, items are exposed to temperatures in excess of 350 F.
Pools and Spas
The Center for Disease Control states that “There is no evidence that the virus that causes COVID-19 can be spread to people through the water in pools, hot tubs, spas, or water play areas. Proper operation and maintenance (including disinfection with chlorine and bromine) of these facilities should inactivate the virus in the water.” All of our pool vendors are certified, and chemical checks are performed regularly.
Our field staff has been advised to adhere to social distancing protocols and maintain a 6 ft distance at all times. If you require housekeeping or maintenance services, our staff will likely be wearing protective wear such as masks and gloves, and will maintain six feet distance at all times for everyone’s safety. Many of the vendors Carolina Designs Realty works with are following the same practices as our in-house staff. We encourage you to sanitize after each visiting technician and vendor. Our offices will be closed to all non-employees, but we will be happy to assist you over the phone.
Please note that community amenities such as pools and clubhouses that would usually be open during your stay may not be available or may have limited hours and occupancy due to their own increased protocols. These amenities are individually managed and their details are subject to change.